RezOvation Website Design, Hosting, and Promotion Customer FAQ
From RezOvation Wiki
Why do I need one of your websites?
Is your website working for you? Does it get you reservations? Do you get a lot of visitors to your site? Today, a website is not just an online catalog to show off your property – it is a tool to get customers to stay at your property. Our websites are designed to: a) drive as much traffic as possible via high ranking in search engines, b) “sell” your property by showing off your property in a professional and easy to navigate site, and c) "close" the deal by getting you more reservations.
How many pages can I have on my site?
You can have up to 7 main pages, including Home, Rooms, and Contact pages. You will also be provided with additional sub pages for each room. However, we recommend no more that 6 navigation links and pages. Sites should be easy to navigate, and the fewer pages you have the easier it will be for guests to find the information they need. We typically recommend having 6 main pages at the most.
Can I have more than 7 pages?
Yes, for a fee of $150 per page. However the site navigation is optimized for 6 pages, and only allows for 7 in some cases, so any additional pages will have to be linked from another page such as the home page.
For ease of navigation we recommend 6 or 7 pages. It is very important to have an easy to use site, so that guests can find the information they need and ultimately book a room!
Can I choose the page order for the navigation?
Do you offer secure online reservations for your websites?
Yes, with the RezOvation Booking Engine. You can also use any other online reservation system such as Webervations, Availability Online, etc.
If you choose to use the RezOvation Booking Engine, you will also receive enhanced website tracking through Google Analytics.
Will you make changes to my site for me?
Yes. You are allocated one change per month. This might include changing all photos on a page, changing text, etc. Additional changes will be billed at an hourly rate.
What is the turnaround time for change requests?
Typically this is 24 hours during normal business hours. Changes requested on a Friday may not be completed until the following Monday.
Do I have access to my site to make changes?
Yes, will be provided with FTP access as well as access to a web-based control panel should you choose. However, if you make changes to your own site, and then need our assistance with these changes, you will be charged an hourly rate.
Can I just purchase your website template, and host the site on my own?
No, the template is included as part of the DHP package. If you are interested in a custom site, however, which you can host on your own, we can assist you with this – just let us know and we’ll provide more detail.
What is included in the $199 monthly fee?
You will be provided with website hosting, email, the Intellicontact email marketing tool, website statistic tracking, website management including changes to your site, search engine optimization using methods exclusive to BedandBreakfast.com, and LogMeIn remote computer access.
I can get my site hosted elsewhere for less than $50 a month. Why would I pay you $199 a month?
Website hosting is just a small part of the equation, and is in fact the least expensive piece. We provide many other services, including support, search engine optimization, email marketing tools, and much more. For $199 you are getting peace of mind that your site is managed well, promoted well, and is getting you the traffic – and the reservations – that you need. Our search engine optimization uses techniques exclusive to BedandBreakfast.com (consistently the highest ranked B&B directory in all search engines) which is something you cannot get otherwise.
Do you provide only hosting & promotion services?
Yes, you can sign up for hosting and promotion for $199 a month ($99 a month for the economy package). However, please be aware that since we did not build your site, we may not be able to change elements other than photos and content. In some cases we may change other website elements for an hourly rate. For example, Flash content typically is not something we can change for you. In addition, if you site is not built to provide good search engine optimization, we may not be able to provide the same level of promotion that we provide with sites that we build.
Can I purchase just the $499 website?
No, you must sign up for the full design, hosting, & promotion package. If you are interested in a custom website, please let us know.
Who designed the websites?
We work with a professional website designer to build the sites to our specifications.
Do you provide custom websites? What is the cost?
We can refer you to designer if you would like a custom site. Custom websites will vary in cost depending on your requirements, but the typical cost is $3,000 - $5,000 or more.
Once you build my website, do I own it? Can I switch hosting companies if I want to after my contract is up?
Yes, you own the actual site and the content in the site. If you wish to transfer the hosting to another company, you can do so. If you decide to switch at any time during the contract period, you are still responsible for the monthly fees. The actual design of the website is owned by RezOvation, and cannot be re-sold.
Why should I use your service rather than a custom design service?
We provide the best value and expertise with no hassle. Our up-front and monthly fees are most cost-effective in the industry, and you can be assured that our extensive experience in the bed and breakfast industry is being leveraged to make your website a success. In addition, a custom design can take many months to complete and requires a lot of input from you. At RezOvation, we make the process simple and handle most of the details for you. Give us just a few hours of your time, and you will be provided with a professional website that works!
Why do I need new photos taken? I already have photos.
Photos are absolutely the most important element of your website, and do the most to “sell” your property to potential guests. First impressions are very important, and if your photos do not do your inn justice, you will never get the reservations you deserve. At the very least, you should purchase a good quality digital camera and take up to date photos that are well-lit and in-focus. However, it is well worth the expense to hire a professional photographer. Some photos, such as interior room photos, are particularly hard to do well without the appropriate equipment and expertise.
How am I billed for the service?
When you sign up, we will bill you $499 for the website. Once the site is launched, we will bill you $199 a month. You can also pre-pay the monthly fees and receive a 5% discount.
How do I choose my website design?
There are 6 options available, each with a number of color palette and font options. If you would like a custom color palette, we can provide this for an additional fee of $150.
Won’t my site look like a lot of other sites?
No. There are over 100 design combinations, with 6 website options available, 5 color palettes for each site, and 4 font options, so most sites will be unique. In addition, it is quite common for custom designs to be based on a standard layout, so even the high-end design firms will provide a site that is similar to another site in their portfolio.
What do I need to get started?
If you have an existing website that you would like us to pull information from, we can use this site. Otherwise, we will need content from you including:
- Photos! If you don’t have current, high quality photos, get them taken
- Home page content including property overview
- Contact information
- About the inn / about the innkeepers
- Directions to your property
- Room names and descriptions
- Activities nearby
- Virtual tour
- Any other unique content that you would like to provide