Norton 360

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Product Information

Norton 360 is a firewall application from Symantec. It is fully automated. For the most part, this automation means that there is very little maintenance required. However, there is no way to manually add an application to the firewall, which can sometimes cause problems. With this in mind, we recommend using Norton Internet Security 2008 instead.

Norton 360 Website

Configuring the firewall for automatic access

By default, Norton 360 is configured to automatically add access for any application, including RezOvation software.

Configuring manually for RezOvation Desktop

Remove and re-add RezOvation Desktop

If RezOvation Desktop is not working with your Norton 360 firewall, the first thing you should do is remove it so that Norton 360 can attempt to re-add it.

  1. Open Norton 360 from the Start menu.
    Image:N360_01.png
  2. Select the Tasks and Settings link from the top of the window.
    Image:N360_02.png
  3. Select the Change Advanced Settings link on the right.
    Image:N360_03.png
  4. Select the Firewall Protection Settings link under Advanced Settings.
    Image:N360_04.png
  5. Select the Firewall Program Rules tab. Select the RezOvation Desktop entry, and click the Remove button.
    Image:N360_06_remove_RD.png
  6. Click Yes when asked to confirm.
    Image:N360_06_remove_2_RD.png
  7. Close Norton 360, and re-launch RezOvation Desktop. As soon it attempts to access the internet, the firewall should be updated automatically.

Modify the firewall rules

If removing and re-adding RezOvation Desktop does not work, then you can attempt to modify the firewall rules for RezOvation Desktop to make sure that they are configured correctly.

  1. Open Norton 360 from the Start menu.
    Image:N360_01.png
  2. Select the Tasks and Settings link from the top of the window.
    Image:N360_02.png
  3. Select the Change Advanced Settings link on the right.
    Image:N360_03.png
  4. Select the Firewall Protection Settings link under Advanced Settings.
    Image:N360_04.png
  5. Select the Firewall Program Rules tab. Select the RezOvation Desktop entry, and click the Modify button.
    Image:N360_06_RD.png
  6. Select the Add button.
    Image:N360_07.png
  7. Select the option for Allow and click Next.
    Image:N360_08.png
  8. Select the option for Connections to and from other computers and click Next.
    Image:N360_09.png
  9. Select the option for Any computer and click Next.
    Image:N360_10.png
  10. For the option Protocol you want to allow, select TCP and UDP. For the option What types of communication do you want to allow, select All types .... Click Next.
    Image:N360_11.png
  11. You do not need to create a log entry, so click Next.
    Image:N360_12.png
  12. Name the rule RezOvation Desktop and click Next.
    Image:N360_13_RD.png
  13. Click Finish.
    Image:N360_14.png
  14. Click OK.
    Image:N360_15.png

Configuring manually for RezOvation GT

Remove and re-add RezOvation GT

If RezOvation GT is not working with your Norton 360 firewall, the first thing you should do is remove it so that Norton 360 can attempt to re-add it.

  1. Open Norton 360 from the Start menu.
    Image:N360_01.png
  2. Select the Tasks and Settings link from the top of the window.
    Image:N360_02.png
  3. Select the Change Advanced Settings link on the right.
    Image:N360_03.png
  4. Select the Firewall Protection Settings link under Advanced Settings.
    Image:N360_04.png
  5. Select the Firewall Program Rules tab.
    Image:N360_06_remove.png
  6. Select the first RezOvation GT entry, and click the Remove button. Repeat this for each RezOvation GT entry, including RezOvationPropertyManager.
    Image:N360_06_remove_2.png
  7. Close Norton 360, and re-launch RezOvation GT. As soon it attempts to access the internet, the firewall should be updated automatically.

Modify the firewall rules

If removing and re-adding RezOvation GT does not work, then you can attempt to modify the firewall rules for RezOvation GT to make sure that they are configured correctly.

  1. Open Norton 360 from the Start menu.
    Image:N360_01.png
  2. Select the Tasks and Settings link from the top of the window.
    Image:N360_02.png
  3. Select the Change Advanced Settings link on the right.
    Image:N360_03.png
  4. Select the Firewall Protection Settings link under Advanced Settings.
    Image:N360_04.png
  5. Select the Firewall Program Rules tab. Select the RezOvation GT entry, and click the Modify button. Repeat this for each RezOvation GT entry, including RezOvationPropertyManager.
    Image:N360_06.png
  6. Select the Add button.
    Image:N360_07.png
  7. Select the option for Allow and click Next.
    Image:N360_08.png
  8. Select the option for Connections to and from other computers and click Next.
    Image:N360_09.png
  9. Select the option for Any computer and click Next.
    Image:N360_10.png
  10. For the option Protocol you want to allow, select TCP and UDP. For the option What types of communication do you want to allow, select All types .... Click Next.
    Image:N360_11.png
  11. You do not need to create a log entry, so click Next.
    Image:N360_12.png
  12. Name the rule RezOvation GT and click Next.
    Image:N360_13.png
  13. Click Finish.
    Image:N360_14.png
  14. Click OK.
    Image:N360_15.png
  15. Repeat steps 5~14 for all entries for RezOvation GT.

Configuring the firewall for use with a network

If you are using RezOvation software in a networked environment (e.g. you have a main computer that contains the database, and other computers connect to this database over the network), then you will need to configure Norton 360 to allow network access.

While RezOvation support cannot assist with this configuration, there are a number of resources available to you:

If you have not yet set up RezOvation to work on your network, please see the following guides:

Disabling the firewall

Note: If you permanently disable the firewall to test whether this firewall is causing problems with RezOvation software, you will need to manually re-enable the firewall when you are done.

  1. Open Norton 360 from the Start menu.
    Image:N360_01.png
  2. Select the Tasks and Settings link from the top of the window.
    Image:N360_02.png
  3. Select the Change Advanced Settings link on the right.
    Image:N360_03.png
  4. Select the Firewall Protection Settings link under Advanced Settings.
    Image:N360_04.png
  5. Select the General Settings tab and select the Off button.
    Image:N360_05.png
  6. Select the interval for which you would like to disable the firewall.
    Image:N360_05b.png
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