RezOvation Desktop Credit Card Processing Frequently Asked Questions

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How do I sign up for credit card processing?

Sign up through our processing partner, Tom Weiskotten @ Payment Alliance Solutions. Note that you must purchase a support contract with RezOvation in order to use the credit card processing system. This is necessary as RezOvation maintains the technical aspects of the credit card processing link, and also provides you with technical support.

What are the steps for activating credit card processing?

Merchant Partners

Merchant Partners is used for transactions processed through RezOvation Desktop (check-ins, check-outs, or phone reservations). For Booking Engine credit card processing, please see the Authorize.net section below.

Sign up for account

  1. Sign up for an account through Tom Weiskotten @ Payment Alliance Solutions
  2. Once your account is approved, you will receive an approval email with instructions on activating your account. You must activate your account before you can process any charges.

Configure your Merchant Partners account

  1. Log in to your newly activated Merchant Partners account, and set the following options:
    • Add your IP address to the system to allow refunds by going to FRISK Management > Configure Options.
      Image:mp-frisk.jpg
    • Set the batch close time (configured in Pacific time, which is -3h Eastern / -2h Central / -1h Mountain)
      Image:mp-batch.jpg

Configure RezOvation Desktop

  1. Open RezOvation Desktop and select Tools > Configure.
  2. Select the Credit Card Processing tab.
  3. Select the Enable credit card processing option.
  4. Click the Add button.
  5. Set the Payment Gateway to Merchant Partners.
  6. Add your Merchant Partners ID.
  7. Set the Charge Account Type to Hotel / Lodging, and set the charge type to Hotel (pre-auth & deposits). (Note: this option should always be set to hotel / lodging, unless you are a retail business or do not provide over night stays.)
  8. If your processor / merchant provider requires that you use the AVS (Address Verification System), check the box for Send Billing Information to Gateway.
    Image:mp-rezo.jpg

Authorize.net

  1. Sign up for an account through Tom Weiskotten @ Payment Alliance Solutions
  2. Once your account is approved, you will receive an approval email with instructions on activating your account. You must activate your account before you can process any charges.
  3. See Authorize.net Configuration in the RezOvation Booking Engine for more information.

What is the difference between Merchant Partners and Authorize.net?

Merchant Partners is a lodging certified payment gateway that is used for processing credit cards through the RezOvation Desktop Property Management Software.

Authorize.net is a e-commerce payment gateway that is used for processing credit cards through the RezOvation Desktop Booking Engine.

Where can I find batch / settlement reports?

For Merchant Partners, please visit https://www.onlinemerchantcenter.com/

For Authorize.net, please visit https://account.authorize.net/

Who do I contact for support?

For problems or questions relating to batches, declined payments, monthly statements, or other payment related problems, please contact your processor.

For problems or questions relating to the RezOvation software, including configuration, or errors within the software, please contact RezOvation support.

Are there user guides available?

Yes. Please choose the appropriate guide below depending on which version of RezOvation Desktop you are using.

Can properties outside of the U.S. use RezOvation credit card processing?

No. Properties outside of the U.S. can only make use of the credit card guarantee (credit card hold). They will then have to manually process the payment at their inn.

How to get the best processing rates

  • Swipe a card whenever possible.
  • Use the pre-authorization feature when checking in a reservation. You can then "post" the transaction on checkout without needing to swipe the card again.
  • Ensure that your processor has set up your merchant account with the correct coding. Typically this is hotel / lodging (SIC 7011).
  • If a card swipe fails, check the box for "card present" to indicate to the processor that the card was in hand.
  • If you process a decent volume of transactions that are not tied to a reservation (such as retail sales, spa sales, hourly reservations, or gift certificates), you should consider setting up a second retail merchant account in order to avoid downgrades. Transactions on non-reservation (retail or GC) invoices do not pass the required lodging data such as check in date, check out date, and hotel indicator, and many processors require this information in order to receive the best rates. In this case, setting up a retail account allows you to process non-reservation transactions without getting a downgrade. Please see the RezOvation Desktop 7 credit card processing user's guide for more information on configuring multiple accounts.

Troubleshooting

See RezOvation Desktop Credit Card Processing Troubleshooting

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